Order issues 8

• Can I cancel my order?
• My item has arrived damaged, what should I do?
• My item has missing pieces, how do I get a replacement?
• Can I change the address on my order?
• Can I place an order over the phone?

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Payment & Promotions 3

• Do you keep payment details on file?
• What payment options are available?
• Where can I enter a discount code?

Delivery 6

• Do you have a tracking number for my order?
• Where is my order?
• My order has arrived in a box with different logos on it, why is that?
• My tracking details show that my parcel has been delivered, however, I have not received my order, what’s going on?
• Will I be charged for customs and import charges?

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Products and Stock 5

• What language does my game come in?
• An item I want is out of stock, is there anyway of knowing when this is coming back in?
• What is an assorted product?
• I want to place an order for an assorted item, but I do not want to receive a duplicate. Is there any way to guarantee I receive a specific item in the assortment?
• Are download codes region locked?

Returns and Refunds 7

• Can I return my order and how long do I have to do so?
• Can I return my order past 14 days?
• Can I return an Outlet Store purchase?
• Can I return Mystery Box items?
• How can I return my order?

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Re-stock Queries 11

• What does it mean if an item is showing as a ‘restock pre-order’?
• How can I pre-order something that’s already been released?
• When will my restock pre-order item be dispatched?
• My restock pre-order item has not arrived with me and it’s been more than 2 months.
• When is payment taken on my restock pre-order?

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