Do you have a tracking number for my order?
Once your order is dispatched you will receive an email containing your parcels tracking number. All tracking numbers will go live within 12 hours of dispat...
Tue, 10 May, 2022 at 12:17 PM
Where is my order?
We will aim to dispatch orders within 24 hours, and with our standard delivery service we estimate delivery 2-5 working days after dispatch. However, in the...
Tue, 10 May, 2022 at 12:18 PM
My order has arrived in a box with different logos on it, why is that?
In order to do our bit for the environment and help to reuse and recycle, we will often reuse packaging, please do not hesitate to send over an email to mai...
Tue, 10 May, 2022 at 12:21 PM
My tracking details show that my parcel has been delivered, however, I have not received my order, what’s going on?
In this circumstance, it is likely that there has been a courier error with the tracking, but we are happy to assist in locating your order. Firstly, we wou...
Mon, 16 May, 2022 at 10:09 AM
Will I be charged for customs and import charges?
Toy Street has no control over these charges and unfortunately we cannot tell you what the cost would be, as customs policies and import duties vary widely ...
Mon, 16 May, 2022 at 10:10 AM
Will I be charged handling fees or taxes?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the parcel recipient.
Mon, 16 May, 2022 at 10:10 AM