Returns and Refunds

Can I return my order and how long do I have to do so?
You may be entitled to return your order within 14 days of receiving your order without giving a reason and get a full refund. Please see our full  Terms &a...
Mon, 16 May, 2022 at 10:18 AM
Can I return my order past 14 days?
You may return your good(s) within 30 days of receiving your order if the item is damaged or faulty for either a full refund or a replacement. Toy Street wi...
Mon, 16 May, 2022 at 10:18 AM
Can I return an Outlet Store purchase?
We are unable to accept returns on items purchased through our Outlet Store platform (items listed as A, B or C grade) unless the item is damaged or faulty ...
Mon, 16 May, 2022 at 10:19 AM
Can I return Mystery Box items?
Mystery Boxes are not eligible for returns unless the seal has remained unbroken or an item is received damaged or faulty. In case you receive duplicate or ...
Mon, 16 May, 2022 at 10:19 AM
How can I return my order?
If you want to return your order, please complete our Returns Form and include this in your parcel. If you do not have access to a printer, please insert a ...
Thu, 8 Dec, 2022 at 5:14 PM
When will you issue the refund?
Once we have received your returned item(s) we will process your refund within 14 days.
Mon, 16 May, 2022 at 10:19 AM
How will you refund me?
We will issue the refund using the same payment method you used when you placed your order unless you have expressly agreed otherwise. In any case, you wil...
Mon, 16 May, 2022 at 10:20 AM