Re-stock Queries

What does it mean if an item is showing as a ‘restock pre-order’?
When an item is available to purchase as a restock pre-order, you are being given the opportunity to reserve a copy so that you can be one of the first to r...
Mon, 16 May, 2022 at 10:20 AM
How can I pre-order something that’s already been released?
Some items will come in and out of print from manufacturers quite regularly. This means that some products can go out of stock for weeks or months at a time...
Mon, 16 May, 2022 at 10:20 AM
When will my restock pre-order item be dispatched?
We typically see most restock pre-order items arriving with us within 2 months of placing our initial order with the supplier. However, this is entirely dep...
Mon, 16 May, 2022 at 10:21 AM
My restock pre-order item has not arrived with me and it’s been more than 2 months.
Sometimes restock pre-order items can take longer than 2 months to arrive. The two-month notice is an estimation given to us by our suppliers. However, in c...
Mon, 16 May, 2022 at 10:21 AM
When is payment taken on my restock pre-order?
Payment for your restock pre-order is taken immediately when you place your order.
Mon, 16 May, 2022 at 10:21 AM
What happens if my order for a restock pre-order also contains items which are currently in stock?
If your order contains multiple items including at least one restock pre-order, your whole order will not be shipped until all items are in stock. If you wa...
Mon, 16 May, 2022 at 10:22 AM
Can I cancel my restock order?
Provided that your order has not yet been dispatched, you are more than welcome to cancel your restock pre-order. Either go to your account and cancel your ...
Mon, 16 May, 2022 at 10:22 AM
Is my restock order guaranteed?
Any item made available through restock pre-order is a confirmed order with our suppliers, which we expect to arrive with us at some point in the near futur...
Mon, 16 May, 2022 at 10:22 AM
Can I split my restock order from currently in stock items?
Customers are welcome to split their restock orders to get available items shipped faster and avoid delays, once an additional payment for postage has been ...
Mon, 16 May, 2022 at 10:22 AM
The item in my restock order seems to be out of print, what does this mean for my order?
If you are worried the item you want to purchase through restock pre-order is out of print, please contact our customer services team to notify them of this...
Mon, 16 May, 2022 at 10:22 AM