If you want to return your order, please complete our Returns Form and include this in your parcel. If you do not have access to a printer, please insert a note in your order which includes the same information. If you do not provide a completed returns form we cannot guarantee you will be refunded the correct amount. You will then have 60 days to return your order. Please note that if your item is not faulty, the cost of the returns label (£5) will be deducted from your refund. Please keep a note of your tracking number so we can use this in the event that your parcel goes missing. If you are an international customer, we recommend that items are returned through recorded delivery. If recorded delivery is not used and an item goes missing Toy Street Limited may not be able to refund you for the item. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Toy Street Limited retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. To meet the refund deadline, it is sufficient for you to send your cancellation request using the online form before the 14-day cancellation period has expired.